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Guarantee Warranty and FAQ

How do I return my product?

DermaWand has a 30 day return policy. If you are unsatisfied with your DermaWand – Return it within the first 30 days and you will be credited the amount paid.

You must follow these instructions to properly receive credit:

1- Call Customer Service at
02921-251826 to obtain a “RMA” (return merchandise authorization)

2- Write the “RMA” on the outside of the shipping box in a visible area.

3- Include your name and address and “RMA” on a card inside the box.

4- Return the products to:
UK-DermaWand Returns Division

UKDermawand returns

Att: T.Jones

27 TREHARNE ROAD
CF63 1YQ BARR BARRY
WALES

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The bulb on my DermaWand is broken, how do I get it replaced?

If the bulb on your DermaWand broke, call us for an RMA and a charge of £ 60.00 at 02921-251826 and send the broken DermaWand to the address below with your return address and RMA information:
UK-DermaWand - Repairs

27 TREHARNE ROAD
CF63 1YQ BARR BARRY
WALES

We will fix your DermaWand and have it sent back to you ASAP.

Broken bulbs are not covered by the 1 Year DermaWand Warranty. For the entire warranty please see the Extended Warranty section of this FAQ.

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My DermaWand is still under warranty, how do I get it fixed?

If the bulb on your DermaWand broke, please see the Broken DermaWand Bulbs section of this FAQ.

If your DermaWand stopped working send it back along with a card CLEARLY stating your name and ship to address as well as the problem you are experiencing. Send your broken DermaWand to:

UK-DermaWand - Repairs

27 TREHARNE ROAD
CF63 1YQ BARR BARRY
WALES

We will fix your DermaWand and have it sent back to you ASAP.

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What is the Picture Proof Guarantee?

Take a picture of your face. Then in 30 days, take another picture. We guarantee if you’ve been using the DermaWand every day as directed, you should see dramatic results.

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How often do I use DermaWand?

Three minutes every morning and evening – more is not better with the DermaWand. With your order you will receive a DVD showing how to do an instant face lift and other tips to get the most out of your DermaWand.

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What does Oxygenate mean in relation to the DermaWand?

The thermal tip creates enriched purified oxygen, which is put in contact with your skin during use.

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Can I use the DermaWand for specific diagnosed skin disorders or health concerns?

The DermaWand is not designed to treat skin disorders. If you are concerned, consult your doctor before starting a DermaWand routine. Do not use the DermaWand on skin that is prone to excessive amounts of broken capillaries or to a Rosacea condition. If you have just a few broken capillaries, this is not a problem.

Do not use the DermaWand in mucous membranes (eyes, mouth, nose etc.) The DermaWand is not to be used internally.

Do not use the DermaWand if you have a pacemaker or other electrical medical device. If you are not sure, consult your physician.

If you are pregnant, or if you suspect that you are pregnant, we recommend you postpone use of your DermaWand.

DermaWand makes no claims to diagnose, mitigate, treat or correct specific skin disorders or diseases. DermaWand is for relaxation or cosmetic use only.

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Can I use DermaWand with other products?

You can use the DermaWand with any skin care products you are currently using.

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Does the DermaWand hurt or sting?

No, you will feel some stimulation upon contact with the tip but it does not sting, burn or harm. There is a toning dial on the end of the DermaWand. Start at the lowest setting, number 1 – over a few days you should turn up the dial to a setting that is comfortable for you.

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How does the DermaWand promote skin rejuvenation?

Through the stimulating action of the tip, imitating thousands of tiny fingers, massaging the blood to the surface, bringing nutrients to rejuvenate your skin.

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Can I use the DermaWand on my body, like my neck or arms or tummy?

You can use the DermaWand on all parts of your body. Face, neck, arms, legs, chest, anywhere you want to see results!

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Will the DermaWand help reduce the appearance of pore size?

Yes, by 41%! The DermaWand can help clean build-up of debris in skin pores, reducing the pitted appearance.

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What is the Guarantee?

If for any reason you are not satisfied with your DermaWand and you wish to return it for a full refund, less shipping and handling charges, you must write a "Return Merchandise Authorization" (RMA) number clearly on the outside of the package in which you are returning the wand. To obtain your RMA, call customer service. Give the operator your name, address, the date and how you purchased your DermaWand (e.g. from the internet) Also please give the customer service agent your phone number or preferably your email address so that we an contact you if there are any questions relating to your return or the processing of your refund. Returns are to be sent to:

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DermaWand - Repairs

27 TREHARNE ROAD
CF63 1YQ BARR BARRY
WALES

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How does my order ship?

Your package will leave our warehouse about 3 days after you place your order. Your package will be shipped from our warehouse in Wales and can take up to 14 business days to arrive. If you would like to know the status of your order, please email dermawand.uk@gmail.com. Please provide your name, contact information and order number. One of our customer service representatives will get back to you shortly.

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What is the charge for Shipping and Handling?

£ 10.00 is charged for standard shipping. Shipping and Handling charges are not refundable and will not be credited if you return your DermaWand. Please call customer service with any questions regarding the shipping and handling policy.